Return & Refund Policy

Sparkner Appliances is committed to providing the best customer experience from the moment you place an order until delivery and beyond. When transacting on the Sparkner Appliances website, you can expect a hassle-free shopping experience and reliable service.

In the event of a lost, missing, or damaged product, please report the issue within 24 hours of delivery by emailing:

customercare@sparknerappliances.com

Please include:

• Clear images of the received product (mandatory)
• A copy of the invoice
• Your alternate email ID
• Contact number

Images are required to initiate and expedite the investigation process.

1. Order Cancellation Before Dispatch

• If cancelled before dispatch, prepaid orders will be refunded within 7-8 business days.
• Refund will be processed in the original mode of payment.

2. Customer Refuses Delivery

• If a prepaid order is refused at the doorstep, the refund will be processed within 7-8 business days from the date the product reaches back to origin.
• Refund will be made in the original mode of payment.

• Customer dissatisfaction with the look/sound/performance of a defect-free product.
• Physical damage or missing unit not reported within 24 hours of delivery.
• Damage caused due to electrical surge or user mishandling.

• All return requests are subject to inspection.
• An authorized technician will visit your location to assess the issue.
• If the issue is verified:
  • The technician will determine whether repair or replacement is feasible.
  • Appropriate action (repair/replacement) will be taken.
• If repair or replacement is not feasible, the return request will be accepted.
• If the issue is not verified during inspection, the return request may be denied.

Please note that we do not accept exchange or replacement requests.

We aim to assist our customers as much as possible under our liberal cancellation policy.

• Orders can be cancelled before they are marked as “Picked Up” by our logistics partner.
• Orders cannot be cancelled once marked as “Shipped.”
• Order status can be tracked in the “My Orders” section or via the tracking link sent to your registered email.

Important Notes:

• Cancellation requests are invalid once the product is picked up by the logistics partner.
• Once cancellation is accepted, refund will be processed within 7-8 business days.
• Refund will be made in the original mode of payment.

• All prices listed are current but subject to change without prior notice.
• In case of pricing errors, we reserve the right to cancel the order and provide a full refund.
• All prices are in Indian Rupees (INR).
• International card payments are subject to bank exchange rates and charges.
• All prices are inclusive of GST (Goods & Services Tax).

• All transactions are secured using SSL (Secure Sockets Layer) with 1024-bit encryption.
• Payment information is processed directly by authorized payment gateways.
• We do not store credit/debit card information.

If a product becomes unavailable after order placement, we will contact you within 2 business days and offer the option to:

• Exchange
• Delay shipment
• Cancel the order

• Orders are shipped from our warehouses or third-party facilities across India.
• Delivery timeline: 7-10 business days from receipt of order and payment.
• We are not responsible for incorrect addresses provided during checkout.
• We are not responsible for damage after delivery.

Shipping and handling charges vary based on:

• Product type
• Packaging
• Size
• Volume
• Location

Applicable shipping charges are displayed at checkout before payment.