Returns and Cancellations Policy

Q. How to Cancel product purchased from sparknerappliances.com?
Can I cancel my order?	You can cancel order from "CANCEL" button from order details page under My Account section. You just need to give reason for cancellation, and leave rest on us. Note - Orders can be canceled till order status not shows as “Invoiced”.
Can I cancel my order?	For order returns and cancellations assistance : Please call us on 09253554330, (Mon - Sun - 8 am to 8 pm) or write us on support@sparknerappliances.com and we will help you in cancelling the order. For customer care enquiry please call us on: 09253554330 or write us on support@sparknerappliances.com
Will a cancellation charge be levied upon cancellation of order?	There will be no cancellation charges or processing fees for the customer upon order cancellation.
When do you get a refund for the cancelled order?	Except for Pay On Delivery transaction, Payments made by all major payment modes including Credit Cards, Debit Cards, Net Banking, Wallets, UPI, EMI, QR, and reward points, we will refund the money in your respective payment method. Typically refunds are processed in between 7 - 10 working days after order is marked as cancelled. Tokens/E-voucher once redeemed by the Member would not be credited back on cancellation or return of product by member. Please visit https://sparknerappliances.com/happiness-terms-and-onditions for more information. For initiating any refund process, if any, against Pay On Delivery transactions, customer care team of sparknerappliances will collect account details of the customer over recorded call. The said account details will also have to be sent by customer on email ID customercare@sparknerappliances.com . sparknerappliances reserves the right to determine the refund method for each transaction and customer will be responsible for sharing the accurate financial and personal details as may be required by us to complete this transaction. Refund shall be made in Indian Rupees only and shall be equivalent to the transaction price paid by the customer in Indian Rupees. In case of any coupons/voucher, subvention, discount or cashbacks provided to the customer, such refund shall be subject to you complying with Refund & Happiness Terms & Conditions.

Q. How to Return product purchased from sparknerappliances.com?
Damaged Product Received or Product delivered not as per order/described on our website/App	In case of any damage/mismatch/Missing, initiate a return request within 24hours from the date/time of delivery at support@sparknerappliances.com or call customer care on 09253554330. Share clear images of the following and unboxing video to process your Return Request. 1) Damage Part/Missing part as per sparknerappliances.com site or outer packing description 2) Serial number printed on product. 3) Outer packaging 4) Other supporting images To ensure best resolution is provided to you, support team will take 2 working days to review your return request.
Under what conditions can I return my product?	Products purchased on sparknerappliances.com can be return under the following conditions {subject to post validation of technical/service report and after necessary approvals}: 1) Damaged Product Received. 2) Incorrect/ Wrong product delivered- Product delivered not as per order or described on sparknerappliances.com website 3) Incase of technical defect in the product, our representative will visit for verification and accordingly prepare a service report. 4) Incase of Missing Item/Accessories- Post investigation which may take 7 - 10 working days customer care team will contact you for best resolution and will update you on Return/Refund.
Under what conditions return requests will not be accepted?	a) Altered/ tampered/ used products. b) Original packaging (retail cartons, labels, etc.) missing. c) Self movement of product from delivery location, ground floor, etc. d) Incase of incorrect/ missing product is reported after 24 hours from the date of delivery.
Missing Item/ Accessories	Our team will validate and arrange technician visit if required, post validation necessary action will be taken by our service team & customer care.
Will I get replacement/refund post Return of the shipment?	Post successful return, refund/ replacement will be provided. Replacement is subject to stock availability at our nearest fulfillment warehouse.
In case the queries are not resolved after writing to us :	If your complaint or issue remains unresolved, or if you are dissatisfied with our response, you may escalate the matter to our Admin Officer (Manager) at admin@sparknerappliances.com. We will respond within 2 business days from the date of receiving your email.